Frequently Asked Questions
Everything you need to know about your JOMA SPORTS HK experience.
What are the shipping options within Hong Kong?
We offer standard delivery across Hong Kong via SF Express. Orders over HKD 500 qualify for free shipping, while smaller orders incur a flat rate fee of HKD 30.
How can I ensure I select the correct shoe size?
Joma sports shoes typically follow European sizing. We provide a detailed size guide on each product page including measurements in centimeters to help you find the perfect fit for your athletic needs.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the items are unworn, in their original packaging, and have all tags attached. Please note that sale items are final sale.
Are Joma products suitable for professional athletes?
Yes, Joma is a globally recognized brand that sponsors numerous professional football clubs and Olympic athletes. Our gear is engineered with high-performance materials designed for elite competition and durability.
What payment methods do you accept?
We accept a wide range of secure payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and local options like AlipayHK and WeChat Pay.
How do I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.